Faculty/Staff Disability Management
Telephonic Claim Reporting
Anyone can report a work-related injury or illness by telephone.
One of the most crucial times in the claims management process is when an incident is first reported. Information gathered when the incident is fresh in the minds of all parties will be more complete and accurate than if gather after time has passed. In addition, timely reporting also assists in ensuring that employees receive appropriate treatment and benefits.
The Sedgwick Call Center is available 24 hours a day, 365 days a year. Language interpretation services are also available.
Workers' Compensation incidents can be reported immediately by calling:
When you call this number, a Sedgwick customer service representative will guide you through a series of questions in order to gather important information about the incident. Once inputted, Disability Management will automatically receive an electronic notification that a new claim has been reported telephonically. The process will then continue as usual.
If you report an incident telephonically, you do NOT need to complete the Employer's Report of Incident document.
If you are calling in your own work-related injury/illness, you must still report this incident to your supervisor.
Please note that telephonic claim reporting is just another option you can use to report an incident. You can still report incidents, as you have in the past, by completing the Employer's Report of Incident form and faxing it to Disability Management at (510) 642-6505.
In addition, this services does not replace or eliminate any other internal reporting procedures currently in use in specific departments.