After Hours Assistance

Emergency: call 911

Emergency from cell: (510) 642-3333

Medical: (510) 642-2000


Make an appointment:

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Schedule appointments - Receive lab results - Refill/transfer prescriptions - Complete forms online - Secure message


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When the UHS Tang Center is closed:

ServiceHours
Emergencies For life-threatening emergencies, call 911. Also see Emergency/Crisis.
Urgent medical or mental health problems If you have an urgent medical or mental health problem that cannot wait until the Tang Center is open: 
  • call the After Hours Assistance Line at (510) 643-7197 for immediate assistance. If you need to speak with a counselor urgently, call the 24/7 counseling line at (855) 817-5667. SHIP members may contact the 24/7 Nurse Line at (800) 681-4065.
  • find a local Urgent Care Center with extended hours.
  • find a phone number for a crisis/suicide prevention hotline
  • see information below on emergency contraception, dental emergency, pharmacy refills and other services 
  • find a local emergency room
    (The closest to campus is Alta Bates Hospital, 2450 Ashby Ave., just east of Telegraph Ave.)
Please note: care may be at your own expense; emergency room charges are usually more than urgent care center
Non-urgent problems If your problem can wait until the Tang Center is open:
  • call to schedule an appointment, (510) 642-2000 or schedule online through eTang
  • call to speak to the Advice Nurse, (510) 643-7197 or send a secure message through eTang
  • LiveHealth Online (LHO) virtual video appointments makes seeing a doctor for minor issues easy when the Tang Center is closed.

Also see Health Topics for self-care information.
Cancel appointments Medical appointments: 
Call (510) 643-7033, 24 hours a day, to cancel an appointment, or cancel online through eTang. You must cancel at least 24 hours in advance or you will be billed a $25 Late Cancellation Fee. 

Counseling appointments: 
Call (510) 642-9494 (CAPS) or (510) 642-6074 (Social Services) 24 hours a day, to cancel an appointment. You must cancel at least 24 hours in advance or you will be billed a Late Cancellation Fee.
Emergency contraception The Morning After Pill, used for emergency contraception (not birth control) needs to be taken within 72-120 hours of unprotected intercourse or a broken condom. (It is most effective if taken within 72 hours.) If you cannot wait for the Tang Center to open, check www.ec-help.org for pharmacies that provide emergency contraception. Also see Pregnancy Options: Medical, Counseling and Educational Services.
Dental emergency See metlife.com/dental for a list of dentists or call (800) 942-0854 to speak to a dental plan representative.
Insurance authorization No authorization from the Student Health Insurance Office is required for visits to an emergency room or urgent care center when Tang is closed. Please provide facility with your Aetna Student Health card. Claims submitted to Aetna will be processed according to the SHIP benefits.

All follow-up care must be authorized in advance by the Student Health Insurance Office.

Pharmacies with extended hours See List of Pharmacies in the Bay Area.
Refill your prescription through the eTang patient portal. 
Urgent care centers in the area See List of Urgent Care Centers in the area with extended hours.