How to use SHIP

When you need health care

With SHIP, you can receive care at University Health Services (UHS) (also known as the Tang Center). When you need medical care, call the appointment office at 510-642-2000 or visit the eTang patient portal to make an appointment.

SHIP members pay $15 for a primary care, physical therapy and gynecology office visit, $25 for specialty visits and $35 for an Urgent Care clinic visit at the Tang Center ($50 co-pay for in-network off-campus Urgent Care). For most other services, SHIP members pay 10% of UHS fees. There are no claims to file for UHS visits, and you will not have to pay any deductibles for any services at the Tang Center. 

Referrals from UHS clinicians

When you need health care outside of the area

As of March 16, 2020 and until further notice, no referrals are needed to obtain medical or mental health care outside of the Tang Center. SHIP is a nationwide plan and there are in-network providers across the country. To locate in-network providers see find providers from Wellfleet Student.

Emergency care

Emergency room and urgent care services do not require a referral. Please provide the facility with your insurance ID card. Claims submitted to the insurance provider will be processed according to the SHIP benefits. 

Pre-existing conditions

SHIP does not exclude pre-existing conditions. There is no waiting period for coverage for pre-existing conditions.

Referral for services

As of March 16, 2020 and until further notice, no referrals are needed to obtain medical or mental health care outside of the Tang Center.

Billing for services at UHS

UHS will bill Wellfleet directly for services provided at the Tang Center. Patients have the option to pay their financial responsibility (e.g. co-pay, co-insurance) at the Billing & Cashier Office within seven days from the date of service. After seven business days, charges are billed to your CalCentral account and payments will need to be made through CalCentral. (Note: We will wait for Wellfleet to process the claims before billing any patient responsibility portion to your CalCentral account. Sometimes, this process may take more than seven business days.)

Billing for services outside UHS

When students receive care outside of the Tang Center, the health care provider may require payment of the student's portion of fees at the time of service, or they may send a bill after SHIP has paid the covered amount. Most providers will submit bills directly to Wellfleet's network (in California this is Blue Shield; outside of California this is Cigna).

If you receive a medical bill and the provider has not billed the plan for services, please call the number on the bill and give them your Wellfleet ID number and ask them to re-bill the claim directly to Blue Shield if in California or to Cigna if in another state. 

If you choose to visit a non-network provider, you will have 365 days to submit a claim for reimbursement. Please see submit a claim to Wellfleet online or by mail/fax.

For out of country claims, you will be required to pay upfront for the services and submit a claim for reimbursement. You have 365 days from the date of service to do so. If you are out of the country and received health care, use the International Medical Reimbursement Claim Form.

If you paid out of pocket for a prescription, submit the prescription claim form for reimbursement. 

If you have questions or need assistance, please contact the SHIP office at 510-642-5700 or


There is a $450 plan year deductible for some services provided outside UHS. SHIP members are responsible for the first $450 of qualified charges outside of UHS each plan year. Once the deductible has been satisfied, SHIP benefits begin.

Medical, mental health, and urgent care center office visits with network providers, emergency room visits, and prescriptions are not subject to the annual deductible.

Dual coverage

Services provided at UHS will be billed exclusively to SHIP regardless if you have dual coverage through another plan in addition to SHIP.

For services provided outside of UHS, standard coordination of benefits practices apply. For most students, SHIP will be their primary insurance.

For questions regarding coordination of benefits, please contact Wellfleet Member Services at (833) 302-9785.

Important reminder: If you also have Medi-Cal or Tricare, SHIP is always primary.

Annual out-of-pocket maximum

Students are responsible for no more than $3,200 of in-network out-of-pocket expenses each plan year. If you paid $3,200 in co-pay, co-insurance and deductible to in-network providers, you will no longer be required to pay any co-pay or co-insurance for services obtained from in-network providers for the remainder of the plan year. The plan year is from August 1 to July 31. The in-network out-of-pocket maximum does not apply to non-network providers. The out-of-pocket maximum for out-of-network services and providers is $6,500.

Note: Non-covered services and balance-billed charges with non-network providers does not count towards the network or non-network out of pocket maximum. 

Lifetime maximum

There is no lifetime maximum on the plan.

Managing your plan - update your address

Updated address: It is very important that you keep your address updated with campus. For most students, your address should be updated through Cal Central. If you are a student worker, you may need to update your address in UC Path instead of Cal Central. Berkeley SHIP pulls your address from these systems. When you move or go away for the summer, please remember to update your address.

SHIP Patient Rights  + Responsibilities 

Glossary of Insurance Terms

Access Your Plan Online

How to use ship handout

Access the SHIP Portal and see the Access My SHIP Online handout above for instructions.