Referrals
No referrals from University Health Services are needed before accessing medical and mental health care. If needed, please see this UHS letter for documentation.
Transition/Continuity of Care Request
Provider Contacts
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For date of service beginning August 1, 2026 |
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Aetna Student Health Customer Service |
Phone: (866) 639-3703 |
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Aetna contract requests for mental health providers who had a agreement with Blue Shield of CA/Wellfleet for Berkeley SHIP only |
Email: ashnetworkucb@aetna.com |
| Aetna contract requests for medical and all other mental health providers, visit Aetna's website to start the contracting and credentialing process. | |
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For date of service prior to August 1, 2026 |
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Wellfleet Provider Services |
Phone: (877) 657-5033 |
| Wellfleet Rx/Express Scripts |
Customer Service Phone: (877) 640-7940 |
How to file claims & EFT Payments
| For services beginning August 1, 2026 | |
| Electronic Claim Submissions | Aetna Payor ID: 60054 |
| Paper Claim Submissions |
Aetna |
| To enroll in EFT, visit Aetna's website | |
| For services prior to August 1, 2026 | |
| For services in California, submit claims to Blue Shield of California PPO Network. |
Electronic Submission via EDI See this guide for information on Electronic Data Exchange claim submission. Paper Claim Mailing Address: Blue Shield of California |
| For services outside California, submit claims to Cigna PPO Network. |
Electronic Submission via EDI Paper Claim Mailing Address: Cigna |