Frequently Asked Questions

Here are answers to a few of the most commonly asked questions about CAPS:  

CAPS offers drop–in hours for urgent concerns. What is considered urgent?

If a student is having thoughts about harming themselves or someone else, or is struggling to function and take care of basic daily needs, then that is definitely an emergency and the person should be seen as soon as possible. However, other situations might be considered an “emergency” based on cultural differences, amount of support, coping skills, or immediate and intense stressors the student is facing. Students are often the best evaluators of whether something feels urgent enough to warrant seeing a counselor the same day, and we want to be sure to help them in that moment if the need is there.

Why do I have to make a phone appointment?

Phone appointments are an excellent way to access our service and talk with a trained counselor to determine what is the best next step to take to meet a student’s needs (e.g. referral to primary care, recommendation for on-campus resource, schedule an in-person appointment at CAPS, etc.).

What is the process to get an appointment to see a psychiatrist?

Students can be referred to see a CAPS psychiatrist after they have met in-person with a CAPS or Social Services counselor for an initial consultation.

How long do you keep records?

Records are destroyed seven years after the last visit. This process is done annually.

Who are the therapists? Do you offer peer counseling?

Our therapists are a multicultural, multi-disciplinary group of mental health professionals specifically trained to work with a university population. Our therapists include licensed professionals as well as Master’s and doctoral level trainees who are under the supervision of a licensed professional. We do not offer peer counseling here. UHS Health Promotion as well as Student-to-Student Peer Counseling are available specifically for peer counseling.

Do you only see students with SHIP?

No, we see any registered student, regardless of whether the student has SHIP or not. We can also see non-student partners and significant others of registered students for couples counseling.

How many sessions do I get with CAPS?

Many students benefit from just one or a few sessions of counseling. You and your counselor will discuss short-term and longer-term counseling needs and options. If you need longer term counseling or specialized services, we can help connect you with community providers, many of whom offer low fee services.

What if I don’t like my counselor and want to change to someone else?

If you would like to transfer to a different therapist, then talk with your current counselor about your concerns and request. If you decide that you would still like to see a different counselor, then your therapist can identify another appropriate counselor for you to see either at CAPS or in the community.

I just graduated/withdrew. Can I see still someone at CAPS?

Yes, you can still see someone at CAPS until the last day of eligibility, which is July 31 if your last semester was spring semester or January 14 if your last semester was fall semester.

Can I do an informational interview with a counselor?

Please contact Sue Bell, our Outreach Manager, at (510) 642-9494. She will be able to determine if someone would be available to speak with you.

I attend another UC campus. Am I eligible for services here?

You are eligible for primary care and urgent care services. In addition, all UC registered students are eligible to receive counseling assessment of acute symptoms, consultation and/or referral to off-campus care. Counseling care may be limited to a single session.

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Contact CAPS

UHS Tang Center

2222 Bancroft Way #4300
Berkeley, CA 94720

Phone: (510) 642-9494
Fax: (510) 642-2368

Please note special hours for summer break and holidays.

Academic year hours

  • Monday-Wednesday: 8am-5:30pm
  • Thursday: 9am-5:30pm
  • Friday: 8am-5pm
  • Crisis Drop-in: Monday-Friday, 10am-5pm

Locations

  • Main office - 3rd Floor of the Tang Center
  • Anna Head Satellite2536 Channing Way (between Telegraph and Bowditch)
  • Career Counseling Library - small building on Bancroft Ave outside of the Tang Center.
  • Satellite Offices: hours and locations