CAPS Update During Shelter-In-Place

Fall 2020

Hours & Services

  • We're available virtually! CAPS does not currently have any building/in-person hours. Counseling visits are available by phone or video M-F, 8am-5pm.
  • New To CAPS? - Students who need support and do not have an assigned counselor should call (510) 642-9494 to schedule a phone appointment or book a telephone triage appointment through eTang.
  • Follow Up Appointments - Students who have scheduled follow-up appointments should check their secure messages for updates from their counselors and information about phone vs video visit options.
  • Drop-in urgent counseling has been suspended at our physical location in the Tang Center but it is being conducted by phone.  Students with urgent concerns should call (510) 642-9494 to speak with a counselor as a first step. 
  • Satellite Offices - Many of our satellite offices are closed due to building closures.  Please check your specific location. All Let's Talk drop-in at satellite locations has been suspended until further notice.  Virtual Let's Talk is now available on Zoom with various counselors.
  • After Hours: For after-hours support, please call the 24/7 line at (855) 817-5667 

Services If You're Outside of California

California clinicians are limited to practicing telemental health with clients who are physically in California. 

If you are looking to connect with a mental health provider, you have the following options:

Students with SHIP

Students outside the US

  • You are eligible to find any provider in the country you are physically located in. Please note that you will be responsible for the full cost of the appointment at the time of the appointment, but can submit a claim for reimbursement to Wellfleet (who SHIP is contracted with). You will then be reimbursed for the appointment except for your copay ($15). Please contact SHIP for more information on how to submit a reimbursement. (Link to ship)
  • If you need support with finding a provider, please contact Travelguard

Emergency Resources

Benefits of TeleMental Health

Telemental Health Flier