Uwill Frequently Asked Questions
How does Uwill work?
With Uwill, you can choose a therapist based on your unique needs and preferences (focus area, gender, language, ethnicity), at a time that fits your schedule (day, night, weekend availability), and by the appointment type preferred (video, phone, chat, message).
Who is eligible to use Uwill?
All registered UC Berkeley students (graduate, undergraduate, and professional students) have access to Uwill.
Is it free?
Yes, Uwill is available free of charge.
How can I get started with Uwill?
You can access the Uwill platform by visiting the Uwill website and completing your profile using your school email address (@berkeley.edu) and current location. After completing your profile, you can schedule an appointment with a therapist of your choosing. Initial meetings on Uwill are video sessions and follow up meetings can be text-based or by phone.
What can a Uwill therapist help me with?
Uwill therapists have a range of specialties and have extensive experience working with students. Many students utilize Uwill to help with mood changes, anxiety, stress, relationship difficulties, poor body image, academic challenges, and loneliness, among many other things.
Who are the counselors available on the platform?
The counselors in the Uwill network are all licensed mental health professionals with extensive clinical experience.
Can I change counselors?
Yes, you can change your counselor at any time.
Which treatment approaches do the counselors utilize?
Counselors available on the Uwill platform take a solutions-oriented, holistic approach to treatment. Uwill therapists aim to work collaboratively with you to help you accomplish your goals through teaching tangible skills. This means that counselors focus on providing specific tools, coping skills, and resources to address the issues you are facing.
If I am having an emergency, what should I do?
If you are having a mental health crisis, you should call 911 or visit your local emergency room. Other emergency resources:
- National Suicide Prevention Lifeline: 988
- Crisis Text Line: Text "Home" TO 741-741
Can I choose between video, phone, chat, and message-based support?
Yes, Uwill is HIPAA and FERPA compliant which means they follow the strictest privacy guidelines. Uwill will never share your data – even on an anonymized basis – with any third party – without consent.
What browser is best to access Uwill?
For best performance, we recommend you use the Chrome browser to access the Uwill website
Who do I reach out to for technical assistance?
Uwill provides 24x7 technical support by email at support@uwill.com or by phone at 833-99-Uwill (833-998-9455).
