LiveHealth Online Telemedicine

LiveHealth Online makes seeing a doctor easy and is another way to access care.

University Health Services has partnered with LiveHealth Online for online video appointments (telemedicine) so you can have another way to access care.

Your SHIP plan gives you another way to access care through LiveHealth Online.  With LiveHealth Online you have the ability to see board certified medical professionals for things like the flu, common colds, and more through your phone, tablet or computer with internet access. You can also access mental health clinicians for counseling and psychiatry with Live Health Online.

Hours

LiveHealth Online (LHO) is available 5pm-8am on weekdays, all weekends and campus holidays. 

Cost 

The cost for students with SHIP is $15 (dependents can access with a special code; see instructions below). You will indicate your SHIP enrollment when you register for an account. Non-SHIP students may also sign up to use LiveHealth Online for larger fee depending on type of service used. 

How to access

Access LiveHealth Online or create an account here. If you're enrolled in the SHIP voluntary plan (such as dependents) and want to use this service, please contact 1-888-546-3442.

Accessing LiveHealth Online is simple and easy:

  • Either go to LiveHealthOnline.com or download the mobile app through Google Play or the App Store
  • Register using your SHIP Medical ID number (without SHIP, just create your own account. Note: Non-SHIP members pay $49 for medical services) 
  • See a doctor
  • Lastly, for the best coordination of your care, please select the option at the end of the visit to send post-visit records to University Health Services by entering this email address: medicalrecords_lho@lists.berkeley.edu

Resources when Tang is closed

See After Hours resources for more options when Tang is closed. If you need to speak with a counselor urgently, call the 24/7 counseling line at (855) 817-5667. SHIP members may contact the 24/7 Nurse Line at (800) 681-4065.