Meet the SHIP Staff

Benefits Representative is pictured

Rhoselyn Apilado

Benefits Representative

Rhoselyn joined the UHS SHIP team in 2023. She has over 6 years of experience in dealing with health insurance and over 17 years of experience in customer service. Rhoselyn received her Bachelor of Science in Health Care Administration from the University of Phoenix in 2014. 

Rhoselyn is a big fan of everything Disney. In her free time, she enjoys going camping with her family.

Michelle Alvarez

Insurance Claims Specialist/Cashier

Michelle Alvarez joined the UHS SHIP team in 2015. She originally joined UHS in November 2002 as a pharmacy clerk and moved to the Cashier's Office with Business Operations from 2005-2015. Her current role as an Insurance Claims Specialist/Cashier includes taking in payments, sending out claims to SHIP insurance, billing, providing pricing for students and staff, answering billing questions, and much more.

Michelle enjoys working with students and explaining to them how services and billing work here at UHS so that they understand what they're being billed for. She enjoys her time outside of UHS relaxing at home with her dog, Fluffy, and her son. Michelle loves unexpected visits from her daughter when she has time between working two jobs and going to school.

Sheila Edwards

Sheila Edwards

Enrollment and Waiver Coordinator

Sheila Edwards joined the SHIP team in 2008 and handles the challenging job of waivers and enrollments for dependents. She received her BA in Social Work from San Jose State University. Sheila also has experience working with teenage parents at the Cal Learn program in Alameda County. She’s also previously worked at Contra Costa Housing Authority (Section 8). When not at UHS, Sheila enjoys hanging out with her husband and three kids. They’re usually at golf, baseball, soccer, or dance. Sheila loves Disneyland and traveling to new destinations.

Aimee Jacques

Aimee Jacques

Insurance Case Coordinator and Benefits Supervisor

Aimee Jacques joined the UHS SHIP team in 2012. She previously worked at Blue Cross Blue Shield of Michigan before moving to California with her family. As a case coordinator, Aimee handles complex cases for students who need assistance. She enjoys helping students navigate the insurance world and also educating them along the way. Aimee is also a member of the UHS Trans Care team where she assists students with their benefits and insurance needs. She enjoys spending time with her family when not at work.
Erica McCray

Erica McCray

Billing Analyst

Erica McCray joined the SHIP team in 2019. Prior to joining UHS, Erica was working at Optum Behavioral Health as an Eligibility Research Analyst. She enjoys watching documentary films, cooking, traveling, and spending time with her family.
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Marie Taylor

Benefit Representative

Marie Taylor joined the SHIP team in late 2021. While away from work, Marie loves spending time with her family and going to church. She also enjoys listening to music, traveling, and watching movies, especially documentaries. Marie expresses compassion for people with special needs such as autism.

Minnie Tobias SHIP

Minnie Tobias

Customer Service Representative

Minnie Tobias joined the SHIP team in 2020. She received her AS in Health Care Administration and previously worked in an SF periodontal office as a doctor-patient coordinator. Minnie enjoys spending time with her two sons, singing, hiking, going to theme parks, and watching action-packed films.

Amelia Torres

Amelia Torres

Benefits Representative

Amelia Torres began her career at UHS in 1997 in the Health Records department. She joined the SHIP team in 2012. Amelia enjoys traveling, spending time with her husband, her two daughters, and her friends.

Warren Whitfield SHIP

Warren Whitfield

Insurance Manager

Warren Whitfield joined the UHS SHIP team in 2014 as the Insurance Case Coordinator. Within two years he was promoted to the Supervisor of Billing and Cashiering for Berkeley SHIP. In October of 2020, Warren accepted the position of Insurance Office Manager. Prior to working at Tang, Warren spent over 13 years with University Hospitals of Cleveland as a supervisor of claims processing and the billing supervisor for their 7 hospitals. Warren moved back to his birthplace, Oakland, in 2012 where he worked at Laguna Honda Rehab as the billing supervisor and Genentech as a case manager before starting with the University of California, Berkeley. Warren enjoys golf, painting by numbers, and reading. Warren is the father of three grown children and grandfather to three grandchildren with one set of twins. He also loves hanging out with his girlfriend and her niece. 

Matthew Wiley, CPC

Medical Coder

Matthew is a  Certified Professional Coder and currently working on getting his certification to be a Certified Professional Auditor.

Matthew loves searching for new artists and unique, rhythmic music. He also loves to travel.

Mary Ann Zhao

Mary Ann Zhao

Patient Navigator

Mary Ann Zhao joined the SHIP team in 2013. As a patient navigator, she works with students who have complex care needs or chronic conditions requiring proactive case coordination. She received her BA in Public Health from UC Berkeley.

Additional Languages: Cantonese