SHIP Updates

SHIP Updates for the 2023-24 Plan Year

NEW ID Card & Member ID

  • Effective August 1, 2023, new and continuing registered students enrolled on SHIP will have a new medical and prescription ID card with a new member ID. Beginning August 1, enrolled students may access their ID card on the Wellfleet Student website and the Wellfleet Student mobile app. Log into your Wellfleet account or create a new account using your email registered with campus, student ID, and date of birth.
  • Note: The dental plan (MetLife) and vision plan (VSP) member ID is the same as your new Wellfleet member ID (nine digits).

SHIP Eligibility & Activation

  • Each semester eligible students must be enrolled in a minimum of 0.5 units to be eligible for SHIP and to begin the enrollment process. SHIP coverage will then be activated within 3-5 business days with an effective date of August 1, 2023.  

SHIP Coverage Periods 

  • Fall 2023: August 1, 2023, to December 31, 2023
  • Spring 2024: January 1, 2024, to July 31, 2024 

Wellfleet Member Services

  • For medical and mental health benefits and claim inquiries for services beginning August 1, 2023, contact Wellfleet Member Services by calling (877) 657-5033 or emailing
  • For medical and mental health benefits and claim inquiries for services before August 1, 2023, contact HealthComp Member Services (Wellfleet's third-party administrator) at (833) 302-9785. 

SHIP Referrals 

  • Effective March 16, 2020, no referrals from University Health Services are needed before accessing medical and mental health care until further notice. Most providers should not require any documentation. However, if needed, you can take this UHS letter

How to Access Care

  • UHS: All registered students have access to services at UHS. Some services may be offered virtually. Visit the appointments page for more information.
  • Medical & Mental Health: To locate in-network healthcare and mental health providers, use Wellfleet's provider search tool online or the Wellfleet Student mobile app. Visit How to use SHIP for more information.
  • Dental: For in-network dental providers, visit the SHIP dental page for more information.
  • Vision: For in-network vision providers, visit the SHIP vision page for more information.
  • Other UC Campuses Student Health Centers:
    • The student health center (SHC) at each University of California campus gladly offers reciprocal access to currently registered students from all other UC campuses under the same conditions that apply to its own students. 
    • If you visit an SHC at another campus, you may need to pay out of pocket for any services you receive and submit a claim for reimbursement. Please contact the SHC or Counseling and Psychological Services (CAPS) of the UC campus you plan to visit or check their website for more information about available services and fees.

How to Reach the SHIP Office

  • Location: The SHIP office is located in Room 3200 in the Tang Center (third floor).
    • In-Person Office Hours: Monday, Tuesday, Thursday & Friday: 9 am-12 pm & 1-4:30 pm | Wednesday: 9:30 am-12 pm & 1-4:30 pm
  • Phone: Call (510) 642-5700
    • Phone Hours: Monday, Tuesday, Thursday, & Friday: 8 am-12 pm & 1-4:45 pm | Wednesday: 9:30 am-12 pm & 1-4:45 pm
  • Email: or send a secure message through the eTang portal