Getting Help for Students of Concern

Whether you are student, faculty, staff or just a concerned friend or loved one, you have many options for helping a student you are concerned about.

Referring a student to the Student of Concern Committee

If the student you are concerned about demonstrates the following behavior, in addition to contacting CAPS, you should contact the Students of Concern Committee. The Students of Concern Committee is a multi-disciplinary body of stakeholders from across the University which receives referrals pertaining to registered students of concern, collects additional information, and identifies and enacts appropriate strategies for addressing the situation. You may submit a report online.

  • Demonstrates behavior that places anyone at risk
  • Makes worrisome comments or exhibits unusual behavior
  • Causes others to be alarmed or frightened
  • Makes others uncomfortable or uneasy
  • Appears to have lost the ability to function

*** If a student’s behavior represents an immediate threat, call 911. ***

Connecting a student to counseling

Encourage the student to call CAPS at (510) 642-9494 or visit the Tang Center to initiate Counseling. If the student seems distressed and is not open to idea of counseling, call CAPS to consult with a counselor.

Students with urgent concerns, during Tang operational hours

  • During CAPS operational hours, students with urgent concerns should come to the Tang Center office (3rd floor) and request to see the advice counselor.  These visits are on a drop-in basis and no appointment is required.
  • Please call to let us know when you refer a student who is in crisis (510) 642-9494, and alert us of the student's concerns, and when he or she will be coming to CAPS for an appointment.
  • Offer to walk the student to our office if you doubt he or she will follow through.
  • When a student comes to CAPS to speak with a counselor on a drop-in basis, please be aware that there may be a wait to be seen.  We do our best to see students in a timely way, however, wait times may vary depending on the number of students needing to be seen, and the urgency of their concerns.  

Students with urgent concerns, when Tang is closed

  • You and/or the student can call the After Hours Assistance Line at (855) 817-5667 and ask to speak with a counselor.
  • Crisis/suicide prevention hotlines: students can call 1–800–273-TALK any time of the day
  • For a complete list of community crisis hotlines see Referral List for Crisis/Suicide Prevention Hotlines

Gold Folder and Mental Health Handbook

This resource is designed as a guide to help identify the signs of a distressed or disruptive student, know how to approach and engage the student you are concerned about, and know how to access the appropriate resources to help yourself, the student, and the campus community. See the Mental Health Handbook and Gold Folder for faculty, staff and GSIs.

Consult with a CAPS Counselor

Counselors are available to consult with students, faculty, and staff regarding various psychological issues that may affect Berkeley students. If you are concerned about a student, call CAPS at (510) 642-9494 for a telephone consultation. Between 8am-5pm counselors are available to take your call. Please let us know the urgency of your concern.

Helping a friend

  • Refer to the Helping a Distressed Friend handout.
  • Consult with a counselor: Call CAPS at (510) 642-9494 to talk to a counselor about your concerns and how to best connect your friend with the help they need.
  • Schedule an appointment with a counselor or use drop-in hours to meet with a counselor to discuss your concerns more fully and to get support for yourself.

Outreach requests

CAPS offers training and educational workshops to the campus community to help faculty and staff better assist students.  Visit Outreach and Workshop Requests to request an in-person training for your group or office.

Please note that staffing is limited, especially during times of the semester when CAPS is highly utilized.  CAPS is not able to accommodate all outreach requests so it is recommended that you request programs early in the semester.  We request two weeks advance notice for non-urgent requests and encourage campus partners to request programs early in the semester, otherwise CAPS may only be able to respond to crisis-related outreach requests.

Additional resources

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