Frequently Asked Questions
What is Let's Talk?
Let's Talk is a drop in program that provides easy access to informal confidential consultations with a counselor from Counseling and Psychological Services. There is no appointment or fee necessary.
What happens at a visit to Let's Talk?
Appointments are first-come, first-served. Usually there is not much of a wait. The counselor will listen closely to your concerns and provide support, perspective, and suggestions for resources.
How is Let's Talk different from counseling at CAPS?
Counselors at CAPS provide ongoing counseling, which usually consists of weekly or bi-weekly 45-50 minute appointments. Let's Talk is not formal counseling: it is a drop-in service where students can have an informal consultation with a counselor from time to time.
Who should visit Let's Talk?
- Students who are not sure about counseling and wonder what it's like to talk with a counselor.
- Students who are apprehensive about counseling and want to discuss how it might help them.
- Students who are not interested in ongoing counseling but would like the perspective of a counselor
- Students who have a concern about a friend and want some thoughts about what to do.
I think I have a problem that would benefit from counseling, but I don't know anything about counseling. Would going to Let's Talk help me figure out what to do?
Absolutely. The counselor will talk through your issue with you and help you determine the best way to get help. If you feel comfortable with the counselor, it's sometimes possible to meet with him or her at CAPS in an ongoing way.
I called CAPS and spoke with a counselor. She offered me an appointment 10 business days from now. Can I stop by Let's Talk in the meantime?
If you believe you need to be seen sooner than the appointment you were given, it's best to call CAPS directly and explain your situation or to stop by CAPS during the drop-in hours (10am-5pm) to speak with a crisis counselor.
I called CAPS and spoke with a counselor. They recommended a referral to a therapist in the community. Can I go to Let's Talk instead?
Since regular counseling visits are not available at Let's Talk following up with the referral is a good idea. CAPS cannot provide ongoing counseling to every student who requests it.
I'm currently seeing a counselor at CAPS, and I would like to talk to someone sooner than my next appointment. Can I go to Let's Talk?
If your next appointment is not soon enough, it's best to contact your counselor directly to see if he or she can see you sooner.
I'm currently seeing a counselor at CAPS, and I'm not happy with how things are going. Can I go to Let's Talk instead?
The best thing to do in this situation is to talk directly with your counselor. Counselors are eager to get your feedback, positive or negative. Oftentimes an open conversation about your concern helps smooth out any wrinkles. If, after talking with your counselor, you prefer to transfer to someone else, just ask your counselor directly, either in person or by e-mail.
What else do I need to know?
Although Let's Talk counselors are professionals, Let's Talk is not a substitute for psychotherapy or formal counseling and does not constitute mental health treatment. Let's Talk counselors provide these consultations to help students with specific problems and to introduce them to what it's like to speak with a counselor. Your Let's Talk counselor can help you determine whether formal counseling at CAPS would be useful for you and, if appropriate, assist you in scheduling an appointment.
Let's Talk visits are confidential. Are there any limits to confidentiality?
Conversations with Let's Talk counselors are confidential, with a few very rare exceptions. Counselors may need to share information in an emergency when there is an immediate threat of harm to self or others. Counselors are required by law to report when a minor, elderly person, or someone otherwise incapacitated and unable to act on his/her own behalf is being abused. Let's Talk counselors keep brief written notes of their contacts with students, and in the event that there is an emergency or a student is referred to CAPS, other CAPS staff may see that a student spoke with a Let’s Talk counselor.
Finally, these notes can be released in the unlikely event of a court order. Let's Talk visits are never noted on a student's official university record.
We don't want anything to be a barrier to students accessing help. If you have further questions about confidentiality, we encourage you to discuss them with a Let's Talk counselor.