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Emergency and Crisis

 

STUDENTS
Life threatening emergency
 Go to the nearest hospital emergency department or call 911 (on-campus or off-campus) if an ambulance is needed. The closest hospital emergency room to campus is Alta Bates Hospital, 2450 Ashby Ave, just east of Telegraph Ave.
Urgent:
Medical Problem		 When Tang is Open:
Come directly to Urgent Care at the Tang Center. Urgent Care parking and entrance is located on Durant Avenue between Fulton and Ellsworth Streets. See Tang Center Hours.

When Tang is Closed:
If you have an urgent medical problem that cannot wait until the Tang Center is open:

  • call the After Hours Assistance Line at (510) 643-7197 for immediate assistance. If you need to speak with a counselor urgently, you will be connected to the 24/7 counseling line. UC SHIP members may contact the Anthem Blue Cross 24/7 nurse line at (877)351-3457
Urgent:
Mental Health Problem 		When Tang is Open:
Come to Counseling and Psychological Services at Tang, 3rd floor, Room 3300. If you are in crisis or your needs are urgent, please inform a staff member at the reception desk. The advice counselor sees students on a first come, first served basis.

When Tang is Closed:
Call the After Hours Assistance Line at (510) 643-7197 and ask to speak with a counselor. Counselors are available whenever CPS is closed. ***[See Referral List for Crisis/Suicide Prevention Hotlines]

For guidance when helping a student who appears to be in crisis, see Assisting the Distressed Student.
Sexual Assault In the event that you or someone you know is sexually assaulted, please do the following:
  • Get to a safe place first.
  • Do not shower or change your clothes.
  • Call someone you would like to have with you.
  • Call the police if you decide to report the assault and they will accompany you to the hospital for medical care.
  • If you are not ready to speak to the police, call the UHS Advice Nurse (510) 643-7197 to determine the best plan for taking care of yourself. (When Tang is closed, call Bay Area Women Against Rape: (510) 845-7273.)
  • Contact Social Services at UHS for follow-up counseling or other assistance, (510) 642-6074
Domestic Violence When Tang is Open:
Get immediate medical attention. Come to Urgent Care at Tang. Urgent Care parking and entrance is located on Durant Avenue between Fulton and Ellsworth Streets.

When Tang is Closed:
Get immediate medical attention. Call campus police at (510) 642-3333 or your local police for assistance. For referrals to local resources call the After Hours Assistance line at (510) 643-7197.

 

FACULTY and STAFF - Emergency and Crisis
Life threatening emergency
 Go to the nearest hospital emergency department or call 911 (on-campus or off-campus) if an ambulance is needed. The closest hospital emergency room to campus is Alta Bates Hospital, 2450 Ashby Ave, just east of Telegraph Ave.

Urgent:
Work-related injury or illness

 When Tang is Open:
Come directly to Urgent Care at Tang. Urgent Care parking and entrance is located on Durant Avenue between Fulton and Ellsworth Streets. See Tang Center Hours. For nonwork-related problems, call your primary care provider.

When Tang is Closed:
Go to the nearest hospital emergency room. The closest hospital emergency room to campus is Alta Bates Hospital, 2450 Ashby Ave, just east of Telegraph Ave.
Urgent:
Medical problem		 Contact your health care provider.

Urgent:
Mental health problem

 When Tang is Open:
Contact CARE services at (510) 643-7754. Confidential messages may also be left with CARE Services 24-hours a day at (510) 643-7754. A counselor will respond on the next business day.

When Tang is Closed:
Contact a community resource or your benefit plan:

  • Contact 24-Hour Community Crisis Line (800) 309-2131
    or
  • Contact your mental health and substance abuse benefit plan through your UC health plan:

    Kaiser Permanente Psychiatry Services:
    Oakland: (510) 752-1075
    Richmond: (510) 307-1591
    San Francisco: (415) 833-2292
    Union City: (510) 675-3080
    Walnut Creek: (925) 295-4145

    Health Net (Managed Health Network) 24-Hour:
    (800) 663-9355

    Pacificare Behavioral Health (PBH) 24-Hour:
    (800) 999-9585

    Anthem Blue Cross (United Behavioral Health) 24-Hour:
    (888) 440-8225
Campus Crisis CARE Services and Counseling and Psychological Services (CPS) can help with crisis intervention and debriefing in the event of a death or other tragedy on the campus. Please call CARE Services at (510) 643-7754 or CPS at (510) 642-9494.

 

 

Community Crises/ Suicide Prevention Hotlines

You can call your local hotline but please note that any of these hotlines will assist you.

Organization Phone number
Crisis Support Services of Alameda County (24-hour) (800) 309-2131
Marin County 24-hour Crisis Hotline (415) 499-1100
Santa Clara County 24-hour Crisis Hotline (408) 279-3312
San Mateo County 24-hour Crisis Hotline (650) 368-6655
San Francisco 24-hour Crisis Hotline (415) 781-0500
San Francisco - TTY 24-hour Crisis Hotline (415) 781-2224
San Francisco Spanish (6pm-12am) Crisis Hotline (415) 989-5212
Alameda County Mental Health & Substance Abuse Access Program (provides referrals) (800) 491-9099
Berkeley 24-hour Crisis Hotline (800) 309-2131
Berkeley Mental Health Mobile Crisis Team (510) 981-5254