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Emergency and Crisis

 

STUDENTS
Life threatening emergency
Go to the nearest hospital emergency department or call 911 (on-campus or off-campus) if an ambulance is needed. The closest hospital emergency room to campus is Alta Bates Hospital, 2450 Ashby Ave, just east of Telegraph Ave.
Urgent:
Medical Problem
When Tang is Open:
Come directly to Urgent Care at the Tang Center. Urgent Care parking and entrance is located on Durant Avenue between Fulton and Ellsworth Streets. See Tang Center Hours.

When Tang is Closed:
If you have an urgent medical problem that cannot wait until the Tang Center is open:

  • call the After Hours Assistance Line at (510) 643-7197 for immediate assistance. If you need to speak with a counselor urgently, you will be connected to the 24/7 counseling line. SHIP members may contact the Aetna Student Health 24/7 nurse line at (800) 681-4065
Urgent:
Mental Health Concerns
Although, CPS and Social Services operate on an appointment basis, a student may face an urgent concern or crisis that feels too overwhelming to wait for a scheduled appointment.

During Business Hours 
Counseling and Psychological Services
Come to Counseling and Psychological Services on the 3rd floor of the Tang, for in-person crisis assessment and intervention. Please inform a staff member at the reception desk that you have an urgent concern. Wait-times vary depending on the time of the day, but CPS counselors will see all students in crisis on the same day they come in.  You can call CPS at (510) 642-9494.

Social Services
For urgent concerns related to sexual assault, IPV, pregnancy, disordered eating, or alcohol and other drugs contact Social Services at (510) 642-6074 for in-person crisis assessment and intervention. Please inform a staff member at the reception desk that you have an urgent concern.

When Tang is Closed:
Call our After Hours Support line at (855) 817-5667. [Also see Referral List for Crisis/Suicide Prevention Hotlines]

For guidance when helping a student who appears to be in crisis, see Gold Folder Guide to Assisting a Distressed Student.

Sexual Assault In the event that you or someone you know is sexually assaulted, please do the following:
  • Get to a safe place first.
  • Do not shower or change your clothes.
  • Call someone you would like to have with you.
  • Call the police if you decide to report the assault and they will accompany you to the hospital for medical care.
  • If you are not ready to speak to the police, call the UHS Advice Nurse (510) 643-7197 to determine the best plan for taking care of yourself. (When Tang is closed, call Bay Area Women Against Rape: (510) 845-7273.)
  • Contact Social Services at UHS for follow-up counseling or other assistance, (510) 642-6074
Interpersonal Violence
(Domestic Violence)
When Tang is Open:
Get immediate medical attention. Come to Urgent Care at Tang. Urgent Care parking and entrance is located on Durant Avenue between Fulton and Ellsworth Streets.

When Tang is Closed:
Get immediate medical attention. Call campus police at (510) 642-3333 or your local police for assistance. For referrals to local resources call the After Hours Assistance line at (510) 643-7197.

 

FACULTY and STAFF - Emergency and Crisis
Life threatening emergency
Go to the nearest hospital emergency department or call 911 (on-campus or off-campus) if an ambulance is needed. The closest hospital emergency room to campus is Alta Bates Hospital, 2450 Ashby Ave, just east of Telegraph Ave.

Urgent:
Work-related injury or illness

When Tang is Open:
Come directly to Urgent Care at Tang. Urgent Care parking and entrance is located on Durant Avenue between Fulton and Ellsworth Streets. See Tang Center Hours. For nonwork-related problems, call your primary care provider.

When Tang is Closed:
Go to the nearest hospital emergency room. The closest hospital emergency room to campus is Alta Bates Hospital, 2450 Ashby Ave, just east of Telegraph Ave.

Urgent:
Medical problem
Contact your health care provider.

Urgent:
Mental health problem

When Tang is Open:
Contact CARE services at (510) 643-7754. Confidential messages may also be left with CARE Services 24-hours a day at (510) 643-7754. A counselor will respond on the next business day.

When Tang is Closed:
Contact a community resource or your benefit plan:

  • Contact 24-Hour Community Crisis Line (800) 309-2131
    or
  • Contact your mental health and substance abuse benefit plan through your UC health plan:

    Kaiser Permanente Psychiatry Services:
    Oakland: (510) 752-1075
    Richmond: (510) 307-1591
    San Francisco: (415) 833-2292
    Union City: (510) 675-3080
    Walnut Creek: (925) 295-4145

    Health Net (Managed Health Network) 24-Hour:
    (800) 663-9355

    Pacificare Behavioral Health (PBH) 24-Hour:
    (800) 999-9585

    Anthem Blue Cross (United Behavioral Health) 24-Hour:
    (888) 440-8225
Campus Crisis CARE Services and Counseling and Psychological Services (CPS) can help with crisis intervention and debriefing in the event of a death or other tragedy on the campus. Please call CARE Services at (510) 643-7754 or CPS at (510) 642-9494.

 

 

Community Crises/ Suicide Prevention Hotlines

You can call your local hotline but please note that any of these hotlines will assist you.

Organization Phone number
Crisis Support Services of Alameda County (24-hour) (800) 309-2131
Marin County 24-hour Crisis Hotline (415) 499-1100
Santa Clara County 24-hour Crisis Hotline (408) 279-3312
San Mateo County 24-hour Crisis Hotline (650) 368-6655
San Francisco 24-hour Crisis Hotline (415) 781-0500
San Francisco - TTY 24-hour Crisis Hotline (415) 781-2224
San Francisco Spanish (6pm-12am) Crisis Hotline (415) 989-5212
Alameda County Mental Health & Substance Abuse Access Program (provides referrals) (800) 491-9099
Berkeley 24-hour Crisis Hotline (800) 309-2131
Berkeley Mental Health Mobile Crisis Team (510) 981-5254

 

 

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