Help Resources for Online Appointment Scheduling

Information for UC Berkeley students who have encountered a problem while using Tang's online appointment scheduling

Problem	Information	Who to Contact
Unable to find type of appointment	Some appointments cannot yet be scheduled online (For the list of appointments that can be scheduled online, click here)	Call Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
Unable to find workable time	Make sure you have checked future months on the calendar If you searched the availability of a particular provider, you may find an appointment sooner by selecting the "no provider preference" option Note: We are only able to show appointments within 30-45 days	Call Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
Unable to cancel or reschedule an existing appointment	Only appointments that were scheduled online can be canceled or rescheduled online	To cancel an appointment, leave a message at (510) 643-7033 To reschedule an appointment, call Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
Problem registering or logging in Berkeley student		If you cannot get past the CalNet authentication page, please email calnetid@berkeley.edu If you have gotten past the CalNet authentication page, contact Computer Support for Online Scheduling at (510) 643-2321 (M-F 9-4)*
Other appointment issues		Call Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
Other technical issues		Call Computer Support for Online Scheduling at (510) 643-2321 (M-F 9-4)*

* If you do not reach a live technical support specialist, please leave a message. Messages received by 1pm M-F will be handled by the end of business day. Messages received after 1pm M-F and on weekends will be handled by the end of the next business day.

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