Information for UC Berkeley
and Mills students who have encountered a problem while using Tang's online appointment
scheduling
| Problem | Information | Who
to Contact |
| Unable to find type of appointment | - Some
appointments cannot yet be scheduled online (For the list of appointments that
can be scheduled online, click here)
| - Call
Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
|
| Unable
to find workable time | - Make sure you have checked
future months on the calendar
- If you searched the availability of a particular
provider, you may find an appointment sooner by selecting the "no provider
preference" option
- Note: We are only able to show appointments within
30-45 days
| - Call Tang Center Appointment
Office at (510) 642-2000 (M-F 8-4:45)
|
| Unable
to cancel or reschedule an existing appointment | - Only
appointments that were scheduled online can be canceled or rescheduled online
| - To
cancel an appointment, leave a message at (510) 643-7033
- To reschedule
an appointment, call Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
|
Problem
registering or logging in
Berkeley student
| | - If
you cannot get past the CalNet authentication page, please email calnetid@berkeley.edu
- If
you have gotten past the CalNet authentication page, contact Computer Support
for Online Scheduling at (510) 643-2321 (M-F 9-4)*
|
Problem
registering or logging in
Mills student
| - Mills
students can only use the scheduling program after they have had a first visit
at the Tang Center
- If you have already registered and you cannot log
in, click "Forgot Login/Password" on the login page
| - If
you have never been seen at the Tang Center, call (510) 642-2000 (M-F 8-5) to
schedule your first appointment
- If you have been seen at the Tang
Center before, call Computer Support for Online Scheduling at (510) 643-2321 (M-F
9-4)*
|
| Other appointment issues | | - Call
Tang Center Appointment Office at (510) 642-2000 (M-F 8-4:45)
|
| Other
technical issues | | - Call Computer
Support for Online Scheduling at (510) 643-2321 (M-F 9-4)*
|
*
If you do not reach a live technical support specialist, please leave a message.
Messages received by 1pm M-F will be handled by the end of business day. Messages
received after 1pm M-F and on weekends will be handled by the end of the next
business day.
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